Amazon tops the customer satisfaction charts - TTI Global releases fresh insights for the retail sector

The latest insights from TTi Global Research's Benchmark survey, compares customers satisfaction across six huge UK brands, Amazon, eBay, M&S, John Lewis, Sainsbury's and Tesco.

New data from TTi Global Research's latest benchmarking survey brings to light interesting insights across the retail sphere.

Focusing on two major players from each retail subset - Amazon and eBay in online retail; high street retailers, M&S andJohn Lewis; and supermarket giants, Sainsbury's and Tesco – we compare the customer interactions that most frustrate and delight, and what retailers can do to address problems and increase customer loyalty.

For further information on TTi Global's Benchmarking Survey, contact Glyn Luckett at TTi Global Research: gluckett@tti-global.com or call 01753 214000 or visit www.tti-global-research.co.uk.