Infinity launches multiple global firsts with Conversation Analytics

New Spotlight and Sentiment Analysis empowers businesses to boost marketing and sales strategies using the voice of the customer.

LONDON, April 28th, 2021 - Infinity, the market leading call intelligence company and 2020 SaaS Company of the Year at the UK Business Tech Awards, has bolstered its award-winning Conversation Analytics platform with new features unavailable with any other call tracking provider.

These game changing upgrades to the platform help to further unlock precise insights within inbound phone calls to businesses, enabling them to be strategically agile with marketing activity, catalogue the intent or outcome of a call, discover emerging operational issues, and ramp up their phone agents faster.

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